Putting Humpty-Dumpty Together
If you haven't heard about O-2-O, you will. China's e-commerce giants — Alibaba, Tencent and JD — are creating a new form of retailing with smartphone ordering, ultra-modern stores and delivery to customers within five hours. Kroger may already be gearing up for O-2-O in the future. Retailers like Aldi could be perfect for the concept. Join news anchor Jodi Daley and PLMA president Brian Sharoff as they analyze O-2-O. Special reports from Roy White in New York and Emily Wu in Shanghai. Click here for video.
The integration of brick-and-mortar stores into the digital world may not be as easy as people think. Recent reports reveal that order-to-shelf system, or OTS, is not getting the job done. At many stores, departments are experiencing serious out-of-stocks – the exact opposite of what order-to-shelf is supposed to do. Roy White analyzes the situation.
Science and Research: The Fourth Revolution
The latest developments in mankind’s industrial evolution combine digital, physical and biological technologies in a manner never seen before. Move over water, steam and electricity. Veronica Carvalho examines how new tech will influence consumer shopping habits ‑ and its impact on the retail environment. Click here for video.